Cure For Common Marketing

Director of First Impressions (Salaried Employee or Temp)?

Posted on | August 13, 2008 | jeff baker

Everyone agrees that you do NOT get a second chance to make a first impression. Companies spend a lot of time and money thinking about tradeshows, brochures, business cards, logos and other forms of collateral. The part that amazes me is how little thought (or understanding) is given towards their web site.

A web site is more than a first impression. It is your Director of First Impressions. In most organizations, Director level positions are held by those who are experienced enough to make strategic decisions on behalf of the company. Directors also carry the accountability that goes along with this level of responsibility. Suggesting that a company place a $10/hr temporary employee in a Director role would be completely out of the question.

Is your web site a Director of First Impressions (i.e. experienced, responsible, leading users in the right direction) or is it a $10/hr temporary employee that’s more interested in doing its own thing and leading people off your site by design or lack of support? Do you pay your web site what it’s worth or is it an underpaid, underdeveloped representative of your company?

As fiscal budgets are being reviewed, perhaps it is time to evaluate what you are willing to pay (spend on) your website.

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